Refund policy

RETURNS AND EXCHANGES

General Considerations:

A returned item must be in its original condition with the original markings and packaging. Items that have been worn are not eligible for exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs. If your returned item does not meet the above requirements, the returned item(s) will be shipped back to you at your expense.

Returns - Domestic Orders:

1. Please email sales@toucanhatcompany.com and let us know the nature of your claim

2. Make sure you provide us with email used to purchase the item(s)

3. List the product(s) you would like to return

4. Once the return has been authorized, please ship the product/s back to us within 30 days of receipt in their original packaging and condition. 

Please mail the return package to:

Carole Amper/Toucan Hats

309 Fair St

Kingston, NY 12401

USA

5. Upon receipt of your returned item(s) your Credit Card will be credited less a 10% Restocking Fee.

Please note that Shipping and handling charges are non-refundable.

Returns - International Orders:

Please email sales@toucanhatcompany.com to authorize a return. Once the return has been authorized, please mail the return package to:

Carole Amper/Toucan Hats

309 Fair St

Kingston, NY 12401

USA

Your return must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package exchanges in their original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, your store credit will be processed within 10 business days.

Upon receipt of your returned item(s) your Credit Card will be credited less a 25% Restocking Fee.

Please note that Shipping and handling charges are non-refundable.

 

DAMAGES/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise. We’ll email you a shipping label for to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be unworn in order for exchange or refund.